Replies posted by povertynow | Razer Insider

Replies posted by povertynow

3 Replies

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povertynow
posted in Razer Support

Issues with Razer Turret for Xbox One on PC

Yes. I have SteelSeries Arctis Pro Wireless headset. Interesting... I'll check whether this issue goes away when I unplug that peripheral altogether.

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3 years ago
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povertynow
posted in Razer Support

Issues with Razer Turret for Xbox One on PC

Yup, I still have issues. Changing USB settings made it marginally better but it still spazzes out and becomes functionally unusable every once in a while. Really a shame! I'm almost certain it's a software issue, so if Razer could take a look that would be great... I, too, am in a situation where the Turret is my only "lapboard" option (relatively compact, unobtrusive, doesn't require a couch, etc.)

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3 years ago
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povertynow
posted in Razer Support

Issues with Razer Turret for Xbox One on PC

Not that I got any help from support but I >believe< I found the solution to this; just posting it here in case anyone is having a similar problem. From what I gather, this solution may also work for other Razer keyboards / mice experiencing intermittent disconnects or disruptions. The problem has to do with Windows shutting down power to the USB ports your dongle or peripheral is using to interface with your computer. To fix this, search and go to "Edit Power Plan" > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting > Change to Disabled > Hit Apply > Reboot. Your Razer peripheral should now no longer disconnect or drop out of Synapse 3 intermittently! If you want to be safe, you can also go to Device Manager > Universal Serial Bus Controllers > right click on all USB ports > Properties > Power Management > make sure "Allow the computer to turn off this device to save power" is unticked > Apply / ok. Voila! Hope

6
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3 years ago

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