Replies posted by everstoryWinterWizard745 | Razer Insider

Replies posted by everstoryWinterWizard745

3 Replies

P
pbjelly777
posted in Razer Support

Built-in mic not working, but works when using my bluetooth headset

Yep, I knew it was a driver issue. Unfortunately, Realtek drivers come from Microsoft. Would have rolled back if I could. Factory reset was updated to 2004 during the patching process. Fortunately, the microphone is still working. I keep checking on it daily. (But I can roll back to 1909 this time if I need to.) Thanks for the response.

6
Razer.Caziel
3 years ago
P
pbjelly777
posted in Razer Support

Built-in mic not working, but works when using my bluetooth headset

I am in the process of backing up my entire system to my NAS before I blow everything away with a factory reset. Kind of a bummer. I have a Hyper-V lab environment with 12 virtual machines setup on this thing. The Razer Blade Pro 17 (2020) is a BEAST, but having driver issues within the first few weeks has me a little concerned.

6
Razer.Caziel
3 years ago
P
pbjelly777
posted in Razer Support

Built-in mic not working, but works when using my bluetooth headset

Yep! I've had this problem since upgrading Windows 10 to 2004. Followed Razer troubleshooting documentation to uninstall and reinstall the Realtek audio drivers and now have no sound from the speakers either (they show installed, enabled, and functioning but no joy). I've downloaded the driver package from Microsoft Downloads for Win 10 Vibranium or newer, and that showed that it didn't apply and current driver was better. I checked the Windows 10 Privacy settings and the apps are able to use the microphone. The Microsoft Community forum shows that there are other users with other brands of notebooks that are having the same Realtek microphone issue. I was hoping today's August cumulative update might help, but it didn't. Extremely frustrated that I can't use my brand new premium laptop for video conferencing in the age of COVID-19.

6
Razer.Caziel
3 years ago

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