Replies posted by DubzNScrubz | Razer Insider

Replies posted by DubzNScrubz

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NoNameTag
posted in Razer Support

Razer Suppot not answering in weeks... RMA required because of broken microphone and webcam on RB15

Welcome to the CULT of Razer.... I'm dealing with the same thing with my 2019 Razer Blade Advanced. I purchased the system October 2019. I emailed and had tickets for issues with this damn thing in Nov 19, Feb 20, March 20, April 20. It took me getting the Better Business Bureau involved for Razer to FINALLY agree to RMA the damn thing. April 28th they replaced it after 2 weeks of them having my old laptop. Now, upon arrival the "new" refurb had the exact same issue as the previous model. I called support and informed them it was still broke and they set up a time to call me back and just didn't. I gave up at that point. I informed the BBB and just started working to fix the issue myself. Ultimately I found a work-around to my original issue myself and let it go and finally got to enjoy my laptop - nearly 7 months after purchasing it! I went all of May, June and July with zero issues! The LONGEST period of use this stupid thing has ever had. Until now. Now I'm running

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3 years ago

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