Replies posted by colinrazercolin | Razer Insider

Replies posted by colinrazercolin

3 Replies

M
Moneyman228
posted in Razer Support

Razer Phone 2 not charging unless Restarted or in Safe Mode + Battery draining faster

Thank you. I did the factory reset yesterday and am still having the same problems. Oddly enough, the charging issue is slightly better, but still doesn't charge unless I find the perfect angle to sit my phone down. It is easier to find that angle now, but still not ideal. The cord is not a snug fit. I really believe the usb-c port is somehow warn out. I tried cleaning it with a tooth brush as well. The Micro SD card issue is still unresolved. My phone recognizes there is a sd card, it allows me to format it to be additional internal storage, but it doesn't seem to be formatted correctly. Spotify and Amazon prime video do not even recognize there is a sd card installed. Vudu has an option to use an SD card to download movies onto, but when i select it i received an error message "There is not writable SD card on this device." The charging issue began a few months ago, but has gotten progressively worse. i really believe the usb-c port is flawed and degrading. The SD card issue started

5
Razer.Speedcr0ss
3 years ago
P
PrefferedTrash
posted in Razer Support

Razer phone 2 not charging

Same problem here as well. Any answers yet?

3
B
3 years ago
M
Moneyman228
posted in Razer Support

Razer Phone 2 not charging unless Restarted or in Safe Mode + Battery draining faster

Hello, I'm having the same issue. I bought phone new and have only been using it for 1.5 years. It will not charge unless I restart it and it takes some effort to get the phone to charge. I do not have to push in the cable, I have to pull back slightly to get a more snug fit. The USB-C port is definitely loose compared to when I initially bought the phone. I can no longer use the factory charger as the cable does not work at all. I have an Anker USB-C cable that works, but only after fighting with it for a bit. The battery definitely drains much faster than it used to and is getting worse. I must recharge twice a day if I'm using it. I can almost see the battery count down 1% every other minute while watching a video or playing a game. Also, the apps on my phone stopped recognizing Micro SD cards. I have had one in the phone since I bought it, but overnight it stopped recognizing it. I verified it works in other devices. The phone knows the SD card is there, but none of my apps (spot

5
Razer.Speedcr0ss
3 years ago

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