Replies posted by Fuzzel93 | Razer Insider

Replies posted by Fuzzel93

5 Replies

U
unbrauchbaer
posted in Razer Support

Blackshark V2 Thx driver not found

Razer.SpeedCr0ssHey everyone. Sorry to hear about your THX concerns. Have you submitted a ticket to our Support Team? If you haven't, please send me the following: Save the files via Google Drive or to any online drive account then paste the link here. (*Omitted) uploaded the screenshots and a video to my dropbox. all images are with dates and time. the newest one shows that my synapse doesnt even recognize the blackshark v2 pro anymore after i reset my windows to a restore point a few days before buying the blackshark v2 pro (did all windows upades again and your described screenshots are my latest pov where synapse doesnt show the headset.

11
Razer.Speedcr0ss
3 years ago
U
unbrauchbaer
posted in Razer Support

Blackshark V2 Thx driver not found

Razer.SpeedCr0ssHey everyone. Sorry to hear about your THX concerns. Have you submitted a ticket to our Support Team? If you haven't, please send me the following: Save the files via Google Drive or to any online drive account then paste the link here. I had written a support ticket already but in german. I added the requested screenshots. and a few more infos in english Case #: (*Omitted)

11
Razer.Speedcr0ss
3 years ago
U
unbrauchbaer
posted in Razer Support

Blackshark V2 Thx driver not found

unbrauchbaerNot really, the support couldn't help me either. But there just has been a windows update and after finishing that, the thx spatial audio device showed up again. I can select it but I now still have the problem, that there still is no surround sound. I am really disappointed by razer. i saw a windows update today but it did not bring me back my THX spatial audio driver

11
Razer.Speedcr0ss
3 years ago
A
Anxzipher
posted in Razer Support

Razer Blackshark V2 Pro (No sound/mic) (Deleted THX Spatial Audio)

azithroMake a clean uninstall of synapse 1-go to "add or remove programs" uninstall Synapse (all versions, if already uninstalled, then move to next step) 2-press windows key+ R and type in: %temp% and delete everything inside. 3-press windows key+ R and type in: %appdata% and delete Synapse folder. 4-press windows key+ R and type in: C:\\ProgramData and delete RAZER folder 5-download and run (*Omitted) Find string: Razer inc Matching: Exact Match Scan the following base keys: select all HKEY Press Scan and wait for result- select all keys found - and delete them. 6-Restart PC 7-Download Latest Razer Synapse 3 and install 8-Download THX Spatial Audio and install. 9-Restart PC. I got a similar problem. My THX Spatial Audio did not work at start so i uninstalled the device and drivers and had the same problem that i did not get the THX Spatial Audio in the device manager. Now my sound is full stereo what is even worse than only not having the THX Spatial Audio. Is your step 8 the ri

6
F
3 years ago
U
unbrauchbaer
posted in Razer Support

Blackshark V2 Thx driver not found

i have the same problem with my Blackshark v2 pro. uninstalled the THX Spatial Audio in my device manager because THX Spatial Audio was not working in synapse and now i can't get it back and it sounds even worse without the software. Did you find a solution?

11
Razer.Speedcr0ss
3 years ago

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