Replies posted by psignostic | Razer Insider

Replies posted by psignostic

1 Reply

DrLakis
DrLakisInsider Mini
posted in Razer Support

Razer 17 Pro Black screen after 2004 Windows 10 update

I am having the same problem. Brand new RBP 17 2020, 4k display, all drivers up-to-date. In Dedicated GPU mode: Sleep, Hibernate, screen off (powersave), changing the display frequency, or even plugging in an HDMI will all result in a black screen that won't turn back on. A hard reboot is required to get the screen back. If you have an external screen plugged in when you reboot (screen mirroring), the above testing will result in a working display on the external screen while the main screen remains black as described above. In Optimus mode: All of the above work normally and as expected. Also noticed: In Dedicated GPU mode: Netflix will only stream in 1080p quality (cntrl-alt-shift-d) In Optimus mode: Netflix will stream in 4k quality (cntrl-alt-shift-d) I will point the support team on my ticket to this thread, as they don't appear to have heard about this issue.

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3 years ago

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