Replies posted by captUSSR | Razer Insider

Replies posted by captUSSR

3 Replies

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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

haizerseI am on this version and my screen still won't go to sleep, I installed synapse for the very first time 12/2/2020, so I have used nothing BUT this version. It is definitely not fixed. I've gone through all of my HID and Audio devices in Device Manager and I don't see the game controller that everyone is saying needs to be disabled. I have the Razer Kraken TE and Base station Chroma, but I think it's the Kraken causing the issue based on what I have seen in this thread Hello haizerse, Sorry to hear that you are still experiencing issues. All I know is that once I upgraded to Synapse version 3.5.1130.111812, my issue with monitor not timing out and computer not going to sleep disappeared, and everything has been working fine since. Have you done any troubleshooting to narrow down or isolate the issue that you are experiencing? Do you know whether the issue is caused by the headset or the base station or the software or a combination of those? Did you try the clean reinstall pr

53
J
2 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

Hello Everyone, After an extensive back-and-forth conversation with Razer's customer support, they have finally released an update to Synapse 3 that has fixed the monitor timeout / computer sleep issue. The working version of the software is 3.5.1130.111812 (released Nov. 26, 2020); you may need to perform a clean reinstall of Synapse 3 to resolve the issue - use the steps in the following link to do so: Synapse Clean Installation Procedure. Once I received the update, the issue disappeared. I did not have to perform a clean reinstall of the software. I hope this works for everyone! Best regards!

53
J
2 years ago
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darrensoh
posted in Razer Support

Synapse messing with Windows Sleep Mode

Same problem here as well. Just received the Kraken Ultimate headset and installed Synapse. Now monitor won't go into standby (it just flashes the screen as, I assume, the software and/or headphones are immediately waking it back up). The sleep function also does not work unless manually initiated. When the headset is unplugged or the Razer processes are killed in Task Manager, monitor standby and PC sleep return back to normal. I have submitted feedback to Razer's customer support, so hopefully they will have a solution; I will provide an update if I hear anything useful. I wonder why nobody from Razer has responded to this 3-month-old thread.

53
J
2 years ago

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