Replies posted by Aitor-64 | Razer Insider

Replies posted by Aitor-64

5 Replies

5
5t3in
posted in Razer Support

Razer Blade 15 webcam suddenly not found

Razer.SpeedCr0ssHave you tried logging out and clearing your browsing history? Also, did you try performing a system restore or Razer Blade's factory reset? I suggest contacting us via email through this link: https://support.razer.com/contact-support. Please send your details and the Google Drive link that contains the following: a. Screenshot of BIOS main tab b. System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”) c. Screenshot of your Windows Update history d. Photo/screenshot showing that the camera is missing in the list of your drivers. Once done, please send me a PM again and paste the case number there. Else, please post the case number here and I'll omit that info as soon as possible. Didn't you see that my messages finally went through in our conversation yesterday ? All the info are there. I'll let you go check them out. They were probably blocked due to a certain syntax that i use that's blocking the sending.

29
J
4 years ago
5
5t3in
posted in Razer Support

Razer Blade 15 webcam suddenly not found

Razer.SpeedCr0ssSorry for the inconvenience. I've sent you a PM with the same set of questions so you can easily respond to me. I'll wait for your follow-up. Still doesn't work... do you have an email i could send it to?

29
J
4 years ago
5
5t3in
posted in Razer Support

Razer Blade 15 webcam suddenly not found

Razer.SpeedCr0ssHi there! Please refer to my recent post from the other thread. If this link didn't work, please go to my profile and click on "Start a conversation". Please refer to my screenshot below: For the past three days, i tried to reply in our private conversation but it still doesn't work. There is always a window poping up saying " You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.573dd58.1585830594.287486a4" ". I had no choice but to notice you here because it's the only place where it seems to be working for me. That's really annoying, i don't get it, i even tried making another conversation with you... how can i reach you ? i've all the new informations you requested.

29
J
4 years ago
5
5t3in
posted in Razer Support

Razer Blade 15 webcam suddenly not found

Razer.SpeedCr0ssHi bukaz0id! Thanks for sharing your Razer Blade 15's concern on this thread! Our support team is currently investigating the laptop's odd behavior. I can provide a suggestion to isolate/resolve the issue. Hey everyone! Please send me a PM together with your laptop's serial number. Let's continue from there. Why does sending you a private message doesn't work ? i've tried but once i press to send, a window pops up and says "You don't have permission to access "http://insider.razer.com/index.php?" on this server.Reference #18.5cec7b5c.1585536138.271ff3b0"

29
J
4 years ago
B
bluewavesoverfuji
posted in Razer Support

Webcam not found Razer Blade 15 (2018)

I've been struggling with the same issues regarding the mic and camera not functioning and not even listed in Device Manager. I already discussed with razer support two weeks ago which didn't really help since the only self-repair option the person gave me was doing recovery from an earlier restore point. I did two of them and also recently performed multiple factory full resets hoping this might solve the issue. But no, even in safe mode, no. I've gone to every possible informatician or geek forums and have tried everything i was able to do. So i now come to you to report my case, since you've been concerned by the scale this issue has taken, among the razer blade 15 community. Hoping you'll soon find the source of this issue and you'll have a solution for us in this special time of sanitary covid crisis, where we all rely on built-in webcam and microphone.

71
Razer.Speedcr0ss
3 years ago

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