Replies posted by NoahArk620 | Razer Insider

Replies posted by NoahArk620

38 Replies

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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

waaaghmachineThis issue extends to the Razer Huntsman V2 Analog. I’ve been giving the same instructions on using different ports, using a clean version of Synapse, and then Razer suggested I return it to the retailer for another one. Maybe I had a defective keyboard? Well… I’m trying again, this is my third keyboard, and to nobodies surprise, it has the same “sticky” keys. If I log out of Synapse, the issues go away completely. The only thing I get from Razer anymore is an RMA offer, zero solutions to their flagship new keyboard, which isn’t getting “reviewed” by many prominent youtubers who typically cover Razer products (Badseed, RandomFrankP, HardwareCanucks). With reports affecting not only Tartarus v2 and Pro, but also including their other newer product lines like Huntsman V2 Analog, and Naga Trinity, this could be a sign for things to come. Perhaps this warrants a new thread to have everyone chime in to get noticed. What do you guys think?

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

olPiGGot back from holiday this week, logged in and received a Synapse update. Now I don't appear to have this issue with the Tartarus (more testing needed) but I do now have it with my Naga Trinity, which I didn't before. Anyone else experienced the same? Please keep us updated. :3 Razer Support has stopped their conversation with me already, so I had not been keeping things up to date. I had been hearing Naga Trinity been having the same issue since a few months back though.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGHas the Razer team left the chat? Why is there such silence on their part? the problem has not gone anywhere !!! My Razer Support ticket has gone silent, and they closed it. So there won’t be any more news coming from them anymore now. @Razer.Speedcr0ss is the only hope we have now, but he has gone radio silent too. :(

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

alexxedoAnother clue about the issue can be seen in the "keyboard properties" window of the system. The "Repeat delay" and "Repeat rate" settings are applied to the Tartarus input only when Synapse is not running. If Synapse is running the settings are ignored and the keystrokes continue to arrive at a given non-configurable speed. If Razer wants to stop RMA-ing perfectly working hardware, they really shall correct this bug. This is an incredible discovery! Thanks a lot for checking it out!

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

teguhashHello, Just purchased Tartarus Pro recently and got this issue as well. It's infrequent may be like once in a 2 hour session but it's still frustating. I read on reddit some people mentioned that the problem doesn't affect them when using a usb A hub. anybody have tried this and confirm whether it's true? i only have access to usb c hub right now and can confirm that the problem still persists when using usb c hub. Thank before Just to answer your question. I had used on a USB A hub before, and the issue persisted. As a matter of fact, I started using this device through a USB A hub device, and thought it was the problem at first. xD

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

So i think I broke Razer Support team right now. They ‘escalated’ my case for the nth time, but this time, no more bots reminding me to *bump* every 3 days now. I had never felt so much inner peace in such a long time. but the issue still persists, so I still trudge on. @Razer.Speedcr0ss , we still waiting for your response.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

dfscottTo clarify the workaround: does reWASD let you map the thumbpad to keystrokes as well (e.g., wasd for movement) or do you lose that functionality as well? I could live without the scroll wheel but moving with the thumbpad is the main reason I use keypads. Yes. Just remap the arrow keys, and it should take an effect. Give the trial a go before you make the decision to purchase the software. Also, sorry for the late reply. There is quite literally no news on my end. The troubleshooting steps i mentioned (no brightness, default green static lighting, default keymapping) does not work on my end either, so we can still safely assume it is not related with Chroma SDK.

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameI am not using the Chroma Studio stuff. Just the basic Synapse to map keys on Tartarus Pro. I have the stuck key issue. Razer dev team from Support is suggesting to change it to static green with 0 brightness, with or without Chroma Studio api. (Aka, no cycling of colors) Yes, it is a software issue, but a troubleshoot nevertheless for them to check.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Hi everyone, I just received word from Razer Support team that came with a peculiar instructions from the dev team. Can everyone try running Synapse Software with the chroma setting to Static Green option, and turn the brightness down to 0 to see if it still produces the same issue? I remember doing this before early last year, but it would be great to see others do the same troubleshooting steps. (I did it before I was handed down this info just now, because I thought it would be something to do with Chroma itself.)

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethToday there was another update, this time probably Tartarus itself, because the Synapse 3 version is the same, but I don't know how to check the firmware versions. I will test in the evening in games to see if anything has changed. @WhiteFox935 rewsad works but not fully, you cant bind wheel and control rgb It is probably the same version being redistributed at a later date. Mine showed up as being released on 24th March.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethUpdate 3.6.331.31613, no improvement :slightly_sad: Thanks man, now I don't need to test it for myself. ;)

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameSo it did something a little different this time. Usually... when I get a 'stuck' input, hitting the 'stuck' key again will stop the input. This time, it did not. I was stuck running against a wall and had to actually kill the Synapse process to stop the input. Then... I could not get the keypad's buttons to work at all (01-19), but the d-pad and thumb button still worked. Even after rebooting my PC they would not work. Tried logging out and back into the Synapse software and STILL would not work. The only fix was to unplug the USB of the Tartarus and plug it back in. Then the keys started working agin. I am uninstalling the Synapse software and will buy that WASD software for $20. It is clunky and I should not have to buy it to use my $130 Tartarus Pro, but at this point I cannot use a keypad with buggy software that randomly has me stuck moving in a signle direction in games. Frankly I should just ask for a refund and go back to my G13 from Logitech. It is not as pleasant to u

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Just a reminder, new Synapse update is out now. The new version is 3.6.228.21813 I didn't get to check out the changelogs as mine updates automatically, but I am still not hoping much. But regardless, check it out and report your findings here! *Edit* Just happened to me in the first 5 minute. Lovely.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

djofonunezThinking about buying the Tartarus V2 Pro but this thread has scared me off. Is this happening with all the Tartarus? Been checking this thread for the past couple of weeks and it still seems that its not a priority to fix. Do consumers know that they are buying something that will fail and has bugs that makes the product not function as intended when purchased? Don't see anything on the shop about this. Can someone guide me to see if this is happening with every Tartarus or has it been fixed on newer production versions? From the current observations, this affects most, if not, ALL Tartarus v2/Pro Lineup. (To some extent, new Huntsman keyboards too) If you are willing to use a 3rd party software like reWASD (paid software), then the product itself works mostly as intended. Otherwise, i would recommend you to wait until a proper resolution is found in the near future.

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameWell, that is not what they asked for from me. Should I follow your instructions, or the instructions of the support representative? Definitely follow the Razer Support's instructions that was provided to you.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameThey did not ask you to print out all the correspondance with support and attach it to the outside of the box? Or ask you to incldude "forms provided by support" whatever that means, and add that to the outside of the box? They did not ask you the same questions over and over again? This is what they sent me and it is rediculous: They literally have a log of this issue (or SHOULD). Having me print out the issue and include it on the outside of he box is asinine. What 'forms' am I expected to include? I asked them for a list of those forms so I don't miss anything. The best part, I doubt highly that a replacement is going to fix this issue. So all this trouble is going to result in not fixing the problem and then what? Yeah I am not going to ever buy another Razer product. I am certain it varies depending on which country you are in at the time of performing the RMA process. For me at least, the RMA process was simply to destroy the product, and send in proof of the produ

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameSo for my issue, the case was supposedly escalted to a higher teir support. No real resolution though asside from asking all the same questions and steps troubleshooting hoops that the previous techs asked me. I did uninstall the Synapse software and use the reWASD software (free trial) and over the last couple of days, there have been 0 issues. Where I would get a 'stuck' input once every hour or so on average, I was not getting any now. It definitelly appears to be a software bug, or at least the way Synapse interfaces with the Tartarus. The Tech support folks want to RMA the Tartarus. I don't see this as fixing the issue, but I will play along. Now that I have a somewhat operational pad using third party software, it seems like a huge pain in the ass to send it back. And they want all this additional informatio (again) but printed out and stuck to the outside of the box. Their RMA process is pretty difficult for the end user. Even if this RMA were to fix my issue, I doubt I

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KoshirunSame here with new Tartarus Pro and brand new PC. Happens approx 1 time per hour. Tried all the steps mentioned. Doesnt help except disabling the whole software. The problem is rare but often enough to think about sending it back. Its just not reliable. This is my first razer product, I am disappointed. Especially because this device is a premium product, has a very specific purpose and it fails at it in reliability. I still have some time to try. I am not sure I should wait, because it seems this problem persists for some time. Maybe I try the third party software and use the device without RGB lights. Well, there is hope since the support posts from last days. So I will wait a little longer before returning the device. I thank the support for every update we get. You can try reWASD in the meantime before you return the product. They have a 14 days trial, which should serve your purpose well.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameI have been trying to work through Razer support through twitter, since they don't seem to have an actual support page here (asside from these forums, that don't seem to get any responses from Razer staff). They want a video. I don't have equipment to make a video, not that I understand what possible use a video would be. This is not a difficult concept to understand how it is described. Maybe I should just send them that Battlefield video from 2012. As similar as Nostromo’s issue is to the current Tartarus V2/Pro, you must focus on showing the video that is based on Tartarus V2/Pro. All you need to do is record the issue when it shows itself on your phone, and that is usually good enough. topher82I have the Logitech g13 and a Nostromo nut want to buy a new one since the ones I have are very dated. The Nostromo has 1 key that doesn't work altogether and 2 that stick, must be a on going issue with razer. The Logitech has a few minor issues but has be reliable for many years.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

pulseinteractive043here ya go, this seem familiar to everyone? This is from 2012.... *Omitted /QUOTE] I remember this video from ages back, which makes me hesitant on buying a gaming keypad from Razer for a very long time. But just reading through the comments now, it suggests that Razer do release software driver fixes for it later down the line.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethI sent my device for a RMA. I have very low expectations that it will help, but I want to be sure that I have done everything I could. I did the same last year in November, I still have the same problem, haha.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameI did just DM Razer Suport on Twitter with my model and SN. I hope they can help resolve this issue, but if it is as widespread as it appears, if they have not fixed it yet, I doubt it will get fixed now. I had been with the Razer Support team since last April. Not much has changed other than sending me an RMA unit, and countless ‘we cant really find the problem on our end’ responses.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

the_novena It is 'reassuring' that even on an older Windows 7 operating system can still show the issue as well. This suggests the issue lies in driver/firmware moreso than the operating system itself. If it makes anybody feel any better, I just got my hands on my friend's Razer Blade 15" Advanced Model (2019) which he bought very recently, and the issue showed up within 1 hour right after a fresh install of Windows under Guest account in Synapse 3.0. (Fully updated) The version of Windows 10 was at 1909, and the only software installed were Steam, Battle.net (Used this for testing for Overwatch), and Geforce Experience. To be quite honest, this experience has stopped me from purchasing any Razer Product without an integrated memory in it.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Razer.SpeedCr0ssHey everyone! The team is working on a fix for all of our reported Synapse-related issues. Please check your Razer Synapse's available updates from time to time. Let me know if there are changes or if it fixed your device's concern. Also, I'll report back once the team finalized the updates intended for Razer Tartarus V2/Pro. I will be giving the new Synapse update a shot sometime later this week. However, I am not holding my breath, because others had reported the issue persisted. I think the thread's headline should now be changed to "Razer Tartarus V2/Pro Sticking / Glitch", or make a super megathread, as the main OP of this thread are no longer active. This would become more clear to those that just recently joined to find those that have similar issues together.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethI tried driver fix. (disable HID) Works for one day. Now issue occur few times in hour. Oh no... That is truly sad to hear. :< I wonder if there is a specific driver that I can delete so that I can install Synapse 3.0 to let me use my other devices in peace. jjdenverI have tried the troubleshooting steps mentioned in this thread. The issue persists for me. After doing extensive research across the internet I'm convinced that: 1) it's wide spread and in fact experienced by all user 2) it's due to the synapse software (I've tried uninstalling synapse and the issue goes away) I don't want to have to buy rewasd software because it costs money and I don't want to lose ability to map my scroll wheel. Razer can you please address this? Welcome to the thread, @jjdenver ! I personally like reWASD software very much, but yeah, we shouldn't be relying on 3rd party software to retain 'most' of our product functionality. There is actually no need to 'uninstall' Synapse, just turn it

490
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1 year ago

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