Replies posted by static-626 | Razer Insider

Replies posted by static-626

3 Replies

A
Ahuri3
posted in Razer Support

Razer blade 2018 - Battery issues

Hey mate, I have a suggestion for you to try, consider opening your PC and verifying the battery cable is connected properly, I had an issue where my PC showed "Battery Not Present" and when i opened it I noticed my battery cable was partially connected. I've disconnected and reconnected and after powering on my PC showed correct values. Aslo make sure the pins on the connector are clean. If my suggestion didn't help it could be another underling issue.

2
A
3 years ago
M
MagicMikeMD
posted in Razer Support

Laptop continuously cycles between charging/not charging.

Hey mate, I have a suggestion, consider opening your pc checking the battery connector, disconnecting your battery and reconnecting it. Also check your battery for signs of swelling or defects. If possible run your pc on AC power alone to verify the charger is in perfect working order. Also make sure there's no particles in your charging ports and that your charger cable has no faults. If none of this works, it could be some software or underlying hardware issue. Proceed with caution and at your own risk. I hope this helps.

2
S
3 years ago
M
MaxCatchEm
posted in Razer Support

Laptop battery swelling and breaking trackpad

Hey mate, I just came across your post and I'll be straight to the point with you, you need to replace your battery asap. My Razer 2018 has been working perfectly and in September I opened my pc for a routine cleaning and I noticed my battery had swollen. I've ran my pc without a battery (on AC power) for a few weeks no problem. I bought a replacement battery off of Amazon and installed it. It's been working fine thus far. I'm also out of warranty. I've uploaded a picture of my old battery (bottom) and the new replacement I bought (top) I hope this response helps, respond if you need clarity or assistance.

1
S
3 years ago

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