Replies posted by OdyMihan | Razer Insider

Replies posted by OdyMihan

3 Replies

A
adingess
posted in Razer Support

Hypershift Stopped Working After December 2020 Synapse Update.

Razer.SpeedCr0ssHey everyone! Razer is aware of this issue, and our devs worked on a fix. Please let me know if you've received an update from Razer Synapse 3.0. Feel free to update this thread or send me a PM should you need additional assistance. SpeedCross please read previous post! Btw, I've been talking to razer support for more than a week, exchanging emails and instructing me to try various strategies to resolve the issue (some very involved and cumbersome), with no apparent solution till today. They were ready to issue an RMA for me! The new synapse version published today solved the issue. If they were aware of the issue, why did they follow all those irrelevant procedures? Very bad support and bad coordination from their part! Fortunately, issue was finally solved. :) Mind you, I had mentioned this forum thread to them since my first email when I opened the support ticket and also mentioned it was a driver problem in my opinion (I am a senior developer for more than 25 years)

8
Razer.Speedcr0ss
3 years ago
A
adingess
posted in Razer Support

Hypershift Stopped Working After December 2020 Synapse Update.

Hello, everyone. After a lot of email exchange with Razer since this problem appeared and I opened a support ticket, I would like to let you know that my hypershift functions are back to normal, after a Synapse update that was installed a few minutes ago this morning (7-Jan-2021). So this seems to resolve the issue. Can you people inform us if same applies in your case. Thanks.

8
Razer.Speedcr0ss
3 years ago
A
adingess
posted in Razer Support

Hypershift Stopped Working After December 2020 Synapse Update.

Hello fellow members. I have the same issue since the last update. Hypershift returns after I reinstall the synapse software, however crashes and never returns after I suspend my machine or restart it. I have created a new support ticket. Hope this gets resolved soon. I wish everyone a very happy new year!

17
Razer.Speedcr0ss
3 years ago

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