Replies posted by heavenradioOrchid229 | Razer Insider

Replies posted by heavenradioOrchid229

10 Replies

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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

So i've just received and update from support that they have "Prioritized" this issue for replication and that I need to keep checking Synapse for an update but there is no ETA

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

Well, all I can say is that they have not come back to me stating that this is something I have installed on my PC. they have taken alot of files and logs from me and have stated that they are askign the devs to look into addressing this. But have not really heard back from them since, except for the odd automated message saying that they havent' heard from me in a few days and that if I don't reply they will close my ticket. Annoying and also easy to address, but it is what it is. I have since moved on to the Anne Pro 2 Keyboard and am not sure I will be going back to the Razer. Even though the Red linears on the razer feel and sound better. This keyboard just works, and their Tap feature for arrow keys have one me over. Sean

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

Just another update from my end with support, after gather several different logs from my machine and taking a video of what happens when I have a differennt keyboard to my machines as well as what happens when I connect the Razer to it, they have come back with the follwing statement; "Thank you for taking time in providing all of the necessary details, Looks like it could be I/O controller issues with Huntsman mini and AMD devices. if you may can I forward this our Developers Team for further investigation. we send you feedback once we get the solution." Can some anyone from Razer that is monitoring this forum please explain to me why we can't role the firmware back to the previous release, at least for the users that are facing this issue. I had no issues with the keyboard until this update and would be happy to go back to the previous firmware if it will resolve the issues I face. Sean PS - Just before I could click on Post reply, my Anne Pro 2 just showed up

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

Here you go forward anywhere you feel it might get some traction Video Part 1 I posted 3 days ago - Part 2 - posted today with my problems with the support team -

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

well I'm not big, but im on Youtube, at least my gaming channel isn't big, but i'm posting a vid now about this lackluster support that we pay good money for. Glad my Anne Pro 2 is on it's way. Probably my first and last Razer product

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

So I received another email from them today asking me to download and try another software. Unfortunalely when I click the link they sent me, it was the instructions to download and use the software they instructed me to download the use 2 days ago. This has to be the most pointless set of troubleshooting and resolution steps I have ever been asked to follow. What makes it worse is both emails came from the same person on the support team. email 1 Download link from PDF today -

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

Ok that was pointless, all their application did was tell me I already had the latest firmware. Extremely disappointed with the support so far!!

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

OK just a quick update, I did receive an email from Razer support yesterday. Unfortunaley the agent who logged the initial ticket made some error and this added some delay. Somehow he reported that I was using the keboard on my Macbook and not my windows 10 PC and they 2nd level came back stating there was not firmware update for Mac's. This was of course correct, so I corrected the information and provided all my troubleshooting steps in email and they have replied back to me today. They stated they agree that this does look like a firmware issue and they are working with the developers to look into it. Additionally they have provided me a firmware to try and see if it resolves my issue. I won't share that here becasue if it's a beta piece of code and cases more issues, publicly posting would be irresponsible of me. if it does work I will come back and state that and suggest anyone having the problem contact support and request it from them. this way it stays controlled and not

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

No worries I will definitley update this thread. I've officially contacted support and now have a ticket number. I have also recorded a video expressing my dis-satisfaction with this keyboard since the update and will uploading it to Youtube later today. So hopefully they address this, the one thing I will say is that the support rep I spoke to didn't know about the issue, but when he esclated his senior engineers seemed to be aware of it. I asked him then why do they keep pushing the software, no answer. Anyway, gotta get some sleep.

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3 years ago
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UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

I'm having the same exact issue after doing the update yesterday. On the phone with their support center now to see if they can help roll the firmware back. I only had the keyboard for 2 days, this is terrible if they have known about this issue since last month.

68
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3 years ago

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