Replies posted by pointbestCanaryYellow778 | Razer Insider

Replies posted by pointbestCanaryYellow778

1 Reply

I
ICookixz
posted in Razer Support

Razer Blackwidow Elite Volume wheel problem

I have the same problem. I asked Razer Customer Service about this issue. We had exchanged many emails, finally Razer CS told replace team will be keep in touch me for guiding replacement process like how to shipping and contact Fed Ex and so on. But after that, another CS guy contacted me and he told me to get an exchange through a reseller, since my keyboard is still in warranty. I asked them why I contact reseller and explain them the same issue again that I already said to Razer CS. I don't understand why I have to do that. I think, Razer CS confirm the issue and they should do RMA. Am I misunderstanding the process? 2 days passed since last mail, but they have no response yet.

17
S
3 years ago

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