Replies posted by Windex_Slurpee | Razer Insider

Replies posted by Windex_Slurpee

3 Replies

M
Marko-Polo
posted in Razer Support

7.1 surround sound app and THX Spatial Audio App not working with Kraken TE

Issues here with Kraken Razer TE as well. I am assuming no one has found a solution yet? I did find that it absolutely was the new update, because since, I have not been able to use anything but the "Headset Earphone (Razer Audio Controller-Chat)" from the selected audio outputs on Windows 10 (current build). I did notice that "Speakers (Razer Audio Controller-Game)" does function for windows sounds (Like the Volume Button Ding when changing volume) until I launch a game (Warzone), then it it goes completely silent and I have to switch to the "Headset Earphone (Razer Audio Controller-Chat)" Again, which sounds like complete garbage when trying to play. Really disappointing, resorted to not using the audio controller and just plugging in through 3.5mm audio jack. I've been using this headset for less than a month and it's already an issue, might return it unless other Razer headsets were made almost completely useless by this update....

19
Razer.Speedcr0ss
2 years ago
M
Marko-Polo
posted in Razer Support

7.1 surround sound app and THX Spatial Audio App not working with Kraken TE

I booted windows to a Razer update today, but unfortunately I still have not found a fix for this issue. Can anyone else confirm this has not been fixed yet? I'm absolutely Livid about this... I waited for an update, it did, did not fix anything!

19
Razer.Speedcr0ss
2 years ago
M
Marko-Polo
posted in Razer Support

7.1 surround sound app and THX Spatial Audio App not working with Kraken TE

Razer.Speedcr0ssHi @Marko-Polo. Please be aware that the 7.1 Surround Sound is only available to the newer versions, namely the Kraken X. Kraken X USB, Kraken 2019, and Blackshark V2 X. Though I tried testing another non-Razer 3.5mm headset to 7.1 Surround Sound. It will produce sound, but it will not utilize the 7.1 Surround Sound feature of the software. If using another 3.5mm non-Razer headset with THX feature, it may work but there are no guarantees since the software is created to work with the mentioned models above. Hey everyone! Thanks for posting your THX-related concerns here. Please check the steps from this thread and see if it helps. Just to make sure the details are clear, both the THX and 7.1 surround are no longer functioning. No audio will come out of the headset when THX is selected either. I can use the headset with the 7.1 if I plug 3.5mm directly into my computer however the USB controller is no longer usable. Both can be selected in the list of audio devices, b

19
Razer.Speedcr0ss
2 years ago

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