Replies posted by E-Set | Razer Insider

Replies posted by E-Set

4 Replies

E
E-Set
posted in Razer Support

SOS: Razer Kraken Kitty Headphones Disconnect On The Regular.

Futi63I've also ran into this issue again after the synapse update, I initially had this issue around 7 months ago, and it got to the point where my only solution was to contact support for a replacement headset, which this current one has lasted me for 7 months, and now we're back to where I was with the constant disconnects. Sorry to hear that the issue came back a second time for you. Hopefully all these issues can be fixed soon. I think I might try getting onto support for a replacement headset just to see what happens, but I fear it will end up starting all over again and is a result of both internal and external sources. :/

12
F
3 years ago
E
E-Set
posted in Razer Support

SOS: Razer Kraken Kitty Headphones Disconnect On The Regular.

yourgamergirlI am having the same issue too, the first months it started disconnecting for 1-2 seconds when there was a loud sound, and after time, it started to disconnect for anything, and i think that issue fucked the whole usb connection because when i move it now, it disconnects everytime, BE CAREFUL GUYS. I feel so bothered because i spent 170$ in this headphones! and i can't use them anymore because this issue. Hey! Thanks so much for your reply. It perfectly matched up with what I once experienced! You made me remember of a loud popping sound that scared me a few months back right before I ran into these problems. I was also having a gut feeling that movement of the headphones cord could be disconnecting my headphones also, and I'm sure that after many many simply natural movements of my head, and sometimes my arm moving the cord, the headphones suspiciously matched up with my headphones, keyboard, mouse and microphone disconnecting.

12
F
3 years ago
E
E-Set
posted in Razer Support

SOS: Razer Kraken Kitty Headphones Disconnect On The Regular.

SweetMercyI am also encountering this issue. I haven't used the headset on another device yet, but I am getting this issue with my MSI motherboard as well. It is affecting everything I seem to have plugged into the usb ports. It started Tuesday for me as well, which I believe corresponded to a Razer Update. Heyhey! It might be worth checking out my response to the user 'Kaella' on this thread, it might also apply to you too!! Depending on how soon you look too, there may also be developments on the reddit post in linked in my initial post here, that might also help you!

12
F
3 years ago
E
E-Set
posted in Razer Support

SOS: Razer Kraken Kitty Headphones Disconnect On The Regular.

KaellaI have the same exact issue. Anyone figured out a solution? I have not found a fix for myself yet personally! However, depending on your motherboard some newer models have within the past few days have gotten a patch called 'AGESA 1.2.0.1 Patch A' and I have heard from some sources on twitter that it has totally fixed their USB problems, for now anyways! If you are able to, I don't know what motherboard you have but it would be worth checking to see if you can update your motherboard "BIOS" - for example I use ' https://www.msi.com/Motherboard/support/B450-TOMAHAWK-MAX '. I hope that the update is available for you if possible! I'm still waiting out hoping that these manufacturers get to my edition soon.

12
F
3 years ago

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