Replies posted by jolivab90 | Razer Insider

Replies posted by jolivab90

5 Replies

N
Narcotic777
posted in Razer Support

Boot loop, Razer blade 15 adv. 2019, CMOS ML1220 replacment

jolivab90Hi, did you fixed the problem ? i fixed the problem changing the cmos battery, now all is ok

3
Razer.Speedcr0ss
2 years ago
N
Narcotic777
posted in Razer Support

Boot loop, Razer blade 15 adv. 2019, CMOS ML1220 replacment

Hi, did you fixed the problem ?

3
Razer.Speedcr0ss
2 years ago
jolivab90
jolivab90Insider Mini
posted in Razer Support

Razer Blade 15 Base Model (RTX 2070) Mercury White strange behavior on system boot. Boot Loop

Razer.Speedcr0ssThanks for the follow-up. And yes, that's a good observation. And yes, that's a possible CMOS battery issue. Have you contacted our Support Team? Should the issue persists, please restore the laptop's operating system to its factory state by following the steps from this link. Else, submit a case or send me a PM so I can assist you in creating one. Hello. I contacted razer support, but I have not had a solution to my problem. I have described what happens with the laptop, which is since I bought it. The problem is that I bought it through Amazon and I am from Chile. razer support says they don't have support in this region, which obviously doesn't help me. I need you to guide me in solving the problem remotely, or if it may indeed be the problem with the cmos battery. Obviously the problem is factory and razer has admitted it through the chat. Currently the problem persists and the laptop is not even two months old since I bought it, so it is within the warranty

9
Razer.Speedcr0ss
2 years ago
jolivab90
jolivab90Insider Mini
posted in Razer Support

Razer Blade 15 Base Model (RTX 2070) Mercury White strange behavior on system boot. Boot Loop

hi, I Leave the laptop turned off overnight but connected to the charger. The next day I turned on the laptop and the loop problem did not happen. I have read the same problem in forums and they describe that it is a problem with the cmos battery of the bios. I realized that when generating a change in the bios and saving it after turning the laptop off and on again the changes have not been saved. So it should be cmos battery problem.

9
Razer.Speedcr0ss
2 years ago
jolivab90
jolivab90Insider Mini
posted in Razer Support

Razer Blade 15 Base Model (RTX 2070) Mercury White strange behavior on system boot. Boot Loop

Razer.Speedcr0ssHi there! Thanks for posting your Razer Blade15's concern here. Does the issue happen while it is connected to an external monitor? Please perform the following: 1. Install the latest system updates, by running Windows Update. 2. Boot the computer in Safe Mode. 3. While in Safe Mode, uninstall NVIDIA GPU drivers and other NVIDIA-related software from Apps and Features: 4. Restart the computer back to normal mode and observe. hi, thank for your help the problem happen when the laptop is connected and if is not connected ass well, i perform the steps that you describe but the problem persist. I dont now what to do because in my country razer dont have support. And the problem is only when the laptop is off for a extend period. when i restart the latop everything is fine and if is turn off and turn on immediately is all fine. if you can help me with another recomendation i will be grateful

9
Razer.Speedcr0ss
2 years ago

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