Replies posted by alexxedo | Razer Insider

Replies posted by alexxedo

8 Replies

C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

So yesterday I took out my tartarus from its box and give it another try with the synapse update. I played 2 hours of DeepRockGalactic which was exhibiting the issue rather quickly and did not see the problem occured. Note that since my last test, almost all my hardware has changed (CPU,MB,USB HUB) and I updated to Win11 + synapse updates. Need more testing I think before calling this a bugfix

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethI don't think so, keypads are a very niche product and Razer has many other more popular products. The problem has been known for a long time and has not been fixed until then. If they knew how to fix it, they would have done it. The only chance is that it will accidentally be fixed during the Synapse 3 update. In general, you have to accept that the situation will not change and use third-party programs or hide the keypad in the drawer and that's it. Others products seems to have the issue they have to fix it in the end. Meanwhile this experience means the tartarus is going to be my last razer product. And I am going to advice my friend to avoid the brand in the future.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGYes, other devices also lag, I have a Razer Naga Pro and she does it too! however, I have a guess that there is something else besides Razer, my friend has a mouse G 600 and it also sticks with him! maybe Razer and Windows have a problem at the same time and they need to solve it together! We are waiting for the Windows 21H1 update I don't think Windows has anything to do with this. Handling standard input of a mouse or a keyboard is the 101 of an operating system especially with input coming from a human user which is pretty damn slow. However if manufacturers implements faulty drivers of software this kind of things can happen. Maybe the logic in Synapse is not processing the USB frames coming from the keyboard resulting in overwrites and then ignoring key release or the Firmware of the device is bugged when behaving in Synapse mode. Going silent and not showing interest into solving the issue is maybe the worst thing they can do. It hurts their brand image a lot.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Ok it seems we aren't gonna see any fix soon... I don't understand why they do not want to fix this issue. Are others peripherals than the tartarus line concerned by the problem ? The other solution would be to wait for the guys of openrazer to release a windows version of their soft even if they aren't supporting the Tartarus pro yet. I think I'll let a review on Amazon where I bought the product to warn other consumers so they don't buy it. That's such a shame to have this bug, I bought a redragon K585 keypad and it does not match the tartarus in term of comfort and design.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Another clue about the issue can be seen in the "keyboard properties" window of the system. The "Repeat delay" and "Repeat rate" settings are applied to the Tartarus input only when Synapse is not running. If Synapse is running the settings are ignored and the keystrokes continue to arrive at a given non-configurable speed. If Razer wants to stop RMA-ing perfectly working hardware, they really shall correct this bug.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

D-MouseGiven that the issue supposedly doesn't occur when Synapse is not running (e.g., when using reWASD instead), can't this potential cause be eliminated? Nope cause the keypad changes its behaviour when Synapse is running, it sends a lot more data for each keypress (around 70 frames) Maybe there is a bug in the behaviour with synapse. There is a lot of frame output and I have a tartarus pro so there is a lot more position than on/off. I don’t know what the traffic looks like for a V2 but I don’t have the time to reverse-engineer all those frames. Even if we identified precisely the issue, it will be useless if Razer does not take the bug into account.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I sniffed the USB connection between the keypad and my computer and triggered the issue. I can see that the keypad does not send anything when the key is considered as stuck by the game. So there can be two reasons: - Either the keypad does not send the key release USB frame and Synapse continues to act as the keypad is pressed and sends the command - Or the keypad does send the key release USB frame, Synapse "misses" it and continues to act as the keypad is pressed and sends the command In addition the keypad is a lot more chattier with the host when Synapse is active. I killed it and observed there is a lot less frame (basically 1 keypress and 1 keyup per keystroke which is normal) Maybe disassembling the software to know how it processes the USB frame could point the problem however it is a complex and tedious task compared to actually looking to the original source code directly...

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Another buyer of a Tartarus Pro here, another victim of this bug. For me its the WASD keys which are getting stuck randomly. I didn’t try without Synapse but I guess it would solve the issue as other people stated. I can’t understand why Razer doesn’t react and solves the issue, especially if it is only a software issue. ! now hope that one of their other keyboards gets the same problem as it will maybe leads them to really tackle the issue if it impacts more people. It is really a shame as the Tartarus Pro completely fulfills the need for a gaming keypad in my setup.

490
A
1 year ago

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