Replies posted by C1PHER_RZR | Razer Insider

Replies posted by C1PHER_RZR

3 Replies

S
Staygoldenx
posted in Razer Support

Blackshark V2 Mic Quality Issues

spstarrThis is the latest firmware update that broke the microphone, I'm working with Razer support on this... something is messed up. Whatever they did DO NOT USE THIS FIRMWARE. You can't downgrade either... I am waiting for Razer to provide me a solution rather than RMA the headphones.. they need to fix this. I was on v1.00.09 prior without any issues, I don't know if v1.00.10 existed or not or I missed it. Firmware v1.00.11_r2 | September 23, 2020 Microphone audio improvement. The OP didn't say they had the Pro model, so I'm assuming they're using the regular wired Blackshark. However, you are correct that the updated firmware ruins the wireless model. I just spent over a month arguing with Razer support about my Pro headset and they insist that it sounds "perfectly fine". They'll only offer to RMA, and when I got mine replaced earlier it came with 1.00.11 firmware preinstalled.

6
Razer.Speedcr0ss
2 years ago
C
ConantiDabitur
posted in Razer Support

Razer Blackshark V2 Pro - Firmware Update breaks the headset

To spare everyone the boring details, I've been arguing with Razer customer support about this issue for over a month and their official response has been that the microphone audio quality is "perfectly fine". Myself and every single person I teleconference with disagrees. To top it off, I think this change in microphone performance was somehow intentional, since Razer's only patch note for the firmware is "improved microphone quality". I've never seen a company retroactively ruin a perfectly good product like this. Don't buy this headset. If you're tempted, save yourself the money and get the regular version that isn't wireless, because you'll have to plug this one in anyway to get it to work correctly.

4
Razer.Speedcr0ss
2 years ago
C
ConantiDabitur
posted in Razer Support

Razer Blackshark V2 Pro - Firmware Update breaks the headset

I recently ran into the same problems and discovered this post, so I wanted to confirm everything described. The updated firmware absolutely degrades the audio quality with no way for the user to fix it. The only workaround is to use the 3.5mm cable and use the headset in wired mode to get the original quality levels back, defeating the entire purpose of the wireless headset. After I realized what happened, I submitted a ticket to Razer support and (after plenty of back-and-forth where I provided audio recordings from before and after the update) they agreed to replace my headset with a new one. Worse still, the brand new headset came with the 1.00.11 firmware preinstalled so I'm stuck with the same problem as before. I have no idea what to do now, since support seemed to imply the only thing I can do is insist on another replacement which would still be defective. I also have no way of knowing if Razer is working on a firmware fix, either.

4
Razer.Speedcr0ss
2 years ago

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