Replies posted by SteelArmour | Razer Insider

Replies posted by SteelArmour

2 Replies

C
coolLightFuchsiaPink234
posted in Razer Support

Razer Kraken Tournament Edition. No sound when using THX spatial audio as an output

coolLightFuchsiaPink234...when I try to use the THX spatial audio outputs theres no sound. I'm having the same issue with Kraken Ultimate. THX Spatial - Synapse worked for only one day and after thorough troubleshooting, the only way I can get regular stereo sound is by choosing Razer Kraken Ultimate when clicking the speaker icon. Things I tried so far: reinstall Synapse 3.0 repair Synapse installation restart the computer plug the headphones into different USB 3.1 and 2.0 ports uninstall all Razer software and delete any Razer folders in C:\\Users\\USER\\AppData change sound configuration settings from Control Panel > Hardware and Sound > Manage audio devices No matter what default audio combination I tried or audio settings there is consistently no audio from any application (not even Windows sounds) when THX Spatial - Synapse is selected. There's absolutely nothing that I did from my side that would change this behavior during my first day of use. I actually really enjoyed

5
Razer.Speedcr0ss
2 years ago
C
coolLightFuchsiaPink234
posted in Razer Support

Razer Kraken Tournament Edition. No sound when using THX spatial audio as an output

Thank you for sharing. I uninstalled the existing THX Spatial Audio that was listed in Device Manager and installed it again via the Add legacy hardware wizard. I also tried with checking the Delete the driver software for this device option and then repaired the Synapse installation to install the driver back. Restarted my computer, but there's still no audio with THX Spatial - Synapse selected. Volume mixer definitely shows audio being played as the levels can be seen changing as the song plays for example. No difference whatsoever with increasing volume, relaunching Synapse, changing default playback devices. Just to mention that I also did a clean software reinstall earlier as per instructions here. Only the regular stereo Razer Kraken Ultimate continues to produce any audio from the headphones at the moment.

5
Razer.Speedcr0ss
2 years ago

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