Replies posted by Encino_Stan | Razer Insider

Replies posted by Encino_Stan

5 Replies

R
radioLightApricot925Insider Mini
posted in Razer Support

Deathadder V2 and Windows user-profile login

This is what got from Razer late July. [INDENT]"We would like to inform you that your reported concern has been successfully replicated by our team. Please look forward to a future update to resolve the issue. We currently have no ETA on when the fix will be rolled out, however, we acknowledge that the issue is present and are working towards developing a fix. "In the meantime, the only workaround is to ensure that only one Windows User is active when using the Razer device. "The fix will likely be in the form of a firmware update, so we advise to check the product's support page for the firmware update once it becomes available. "We will now be archiving your case."[/INDENT]

17
Razer.Speedcr0ss
2 years ago
M
myklally
posted in Razer Support

BlackWidow V3 Pro - Issues with Windows User Switching

This is what got from Razer late July. [INDENT]"We would like to inform you that your reported concern has been successfully replicated by our team. Please look forward to a future update to resolve the issue. We currently have no ETA on when the fix will be rolled out, however, we acknowledge that the issue is present and are working towards developing a fix. "In the meantime, the only workaround is to ensure that only one Windows User is active when using the Razer device. "The fix will likely be in the form of a firmware update, so we advise to check the product's support page for the firmware update once it becomes available. "We will now be archiving your case."[/INDENT]

11
E
2 years ago
M
myklally
posted in Razer Support

BlackWidow V3 Pro - Issues with Windows User Switching

myklally Anyone else experiencing a similar issue? A case is currently open with support and has been escalated. @myklally Has there been any movement in your ticket? I am experiencing the same thing with a Ornata V2 keyboard.

11
E
2 years ago
M
myklally
posted in Razer Support

BlackWidow V3 Pro - Issues with Windows User Switching

This issue has been discussed on a few threads, but I haven't heard of a fix yet. /razer-mouse-causing-login-taskbar-issues-please-help.75359/ /razer-deathadder-v2-start-task-bar-delay.75401/ /deathadder-v2-and-windows-user-profile-login.68151/ On this thread, someone 'fixed' the issue with a work around to go into Device Manager and disable all the 'HID compliant' devices. https://answers.microsoft.com/en-us/windows/forum/windows_10-win_family/switching-between-user-logins-freezes-taskbar/d188f439-a164-482d-95ca-e15b5fe567b8

11
E
2 years ago
R
radioLightApricot925Insider Mini
posted in Razer Support

Deathadder V2 and Windows user-profile login

I just installed a Razer Ornata V2 keyboard and Razer Viper mouse and am experiencing the same issue. The "work-around" is to not switch users, but instead log-off, then log-on. You should not be forced to log-off, Windows is meant to allow Fast-Switching between users. Some users have reported that uninstalling Synapse did not help. The only fix was to remove the mouse and/or keyboard. This would probably mean the issue is with the drivers and not Synapse. Another work around I heard reported is to disable Human Interface Devices (HID) in the Device Manager. I don't know what side-effects that causes. Again, you should not be forced to disable things in Device Manager. I have found the following threads discussing this same issue: https://answers.microsoft.com/en-us/windows/forum/windows_10-win_family/switching-between-user-logins-freezes-taskbar/d188f439-a164-482d-95ca-e15b5fe567b8 /blackwidow-v3-pro-issues-with-windows-user-switching.74431/ /razer-mouse-causing-login-taskbar-is

17
Razer.Speedcr0ss
2 years ago

Badges

View More
CookiesCookie settings