Replies posted by aXel619 | Razer Insider

Replies posted by aXel619

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A
Anonymous
posted in Razer Support

Razer Kraken 7.1 v2 mic works but stops after a few minutes in both discord and steam voice chat

Me and a friend of mine bought a Kraken 7.1 v2 and we have the same problem. While we're playing a game with the Steam voice chat on, we hear like a bump and both headphone and mic stop working. The whole audio subsystem stops working. No events recorded in Windows log. When we exit from the voice chat, the audio comes back in the game. Then we can enter again in the voice chat and it works for a while. We uninstalled the drivers multiple times and tried with and without Synapse installed. It seems it's more stable with Synapse, but it always crashes. When we use other voice chat programs, like the one inside Origin or the one embedded in Elite Dangerous, we never had a problem. I replaced the headphone with my previous Asus one and it worked for days. I switched back to Kraken and it started crashing again. We tried almost everything we can, no idea how to fix it.

3
Razer.Caziel
5 years ago

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