Replies posted by Dunimas | Razer Insider

Replies posted by Dunimas

2 Replies

A
Anonymous
posted in Razer Support

Microphone Not Working RAZER Nari Ultimate

DarkRedHollowI am sorry to sound mean but that is the only thing support can ask "send us your serial number" and then the problem still continues, this is my first ever Razer product and I am very displeased with this service, I am also having this problem and I check every forum,reddit post every thing I can think of spent hours searching for a solution and I got a big lot of 0000 I don't think that's mean at all. I think you paid for an expensive product that should come with adequate support. That was my whole gripe in the first place. I understand bugs happen and a launch of a product doesn't always go well, that's completely forgivable. What is NOT forgivable is a lack of help from the product manufacturer. You shouldn't need to kick-and-scream to get to tier 2 support. I was literally told by the tier 1 agent to return my headset to Amazon (where I purchased it from). What good is that? How is that going to fix a problem that is very clearly not isolated to me? All the tier 1 a

34
I
4 years ago
A
Anonymous
posted in Razer Support

Microphone Not Working RAZER Nari Ultimate

I had this same problem. Tier 1 support told me to send it back to Amazon. I got my replacement and it did the same thing. I sent a scathing letter to Razer and they tried to help until they realized I no longer had either headset (returned for refund). Do yourself a favor: DO NOT BUY THIS HEADSET and if you have, GET A REFUND IMMEDIATELY. Go buy the SteelSeries Arctis 7 instead. I won't buy Razer products anymore after this disaster. Especially with the piss poor support. They should never have instructed me to return the first headset to Amazon and should have worked with me DIRECTLY (as in, a phone call with a real person who can speak English) to figure out the real problem.

34
I
4 years ago

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