Replies posted by etwasanderes2 | Razer Insider

Replies posted by etwasanderes2

2 Replies

E
etwasanderes2
posted in Razer Support

headset kaken tournament edition; static on game output

I have emailed tech support about this, we shall see...

8
Razer.Caziel
5 years ago
E
etwasanderes2
posted in Razer Support

headset kaken tournament edition; static on game output

They respondet: Welcome to Razer Software Support. We are glad to assist you. We have received your Problem Ticket, and we understand that you are experiencing audio issues using your Kraken TE whenever Synapse 3 is running in the background. Are we understanding the concern correctly? We apologize for the inconvenience. It is possible that the problem might be caused by hardware-related or software-related issue, or it might be that uninstalled updates in Synapse or OS. We understand that you have done a lot of reinstalling procedure in an attempt to fix the issue, but advice that you do it one more time to further isolate the problem. Here's our troubleshooting plan: 1. Install necessary updates on both Windows and Synapse software. 2. Use a test account to isolate if the problem is caused by account-related issue. 3. Repair Synapse 4. Clean install Synapse We will now provide you the troubleshooting steps, which will take a couple of minutes for you to perform. Are you ready?

8
Razer.Caziel
5 years ago

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