Replies posted by DeepSeaDweller | Razer Insider

Replies posted by DeepSeaDweller

1 Reply

S
secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

Hi, I have just overcome exactly the same issue with my 2021 RZ09-0409. Initially I thought that plugging it in to my external monitor would help, to no avail. Each time I booted up, I got past the facial recognition on black screen, and nothing further happened. I had to hold the power button for 10 seconds for a hard shut down, then restart the device normally. This hard shutdown fixed the black screen for each time I did the 'hold the power button', but it would revert to the black screen every time I tried a normal restart. I tried the Razer Updater {RazerUpdater_v1.1.1.2_CH570-BIOSv0109v3.exe} with no joy. What ended up fixing the issue fully was to fully reinstall Nvidea Geforce Experience {GeForce_Experience_v3.24.0.123.exe}. I had previously tried to update all the graphics drivers, but found them up to date. I hope this fixes your problem.

6
S
2 years ago

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