Replies posted by secretFuzzyWuzzyleet818 | Razer Insider

Replies posted by secretFuzzyWuzzyleet818

2 Replies

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secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

SandraSteffeI took my laptop to a local repair shop, and they discovered the exact same issue. They tested the PCB/motherboard as well as looking at other possible hardware malfunctions. It is the PCB that is no longer working, and I have to send it to Razer for a replacement. It makes no sense that a Windows update would cause this, but it doesn’t sound like a coincidence when the exact same thing has happened to others. Sorry to hear you have had to go through this. In the end it took around 3 weeks for me to get mine fixed from first contacting Razer support (that's with me living only a few hours away from their repair center). I did consider going to a local repair shop, but they were going to charge me around £100 just to look at it. You're right in that it doesn't seem to be a coincidence. I also found someone that experienced basically the same thing back in 2015, again with a Razer/Win update. It does seem to be a very small number of people that experience it because there

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S
2 years ago
S
secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

Interesting. Did your black screen start after an update? Thanks for your reply though, mine is now fixed. I had tried doing hard resets, like you say. But even then it was still black. In the end it had to go back to Razer for repair, they didn't provide much detail of what they did. Only that they 'replaced the PCBA'. So clearly a hardware issue. Now terrified to ever perform a Win update again...

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S
2 years ago

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