Replies posted by Aryvole | Razer Insider

Replies posted by Aryvole

3 Replies

A
Aryvole
posted in Razer Support

[SOLVED] Mouse randomly disconnects

AryvoleI have an old mouse; Taipan and it was working completely fine. I have an issue that caused it to disconnect randomly. I have already tried the following steps: turning off "allow pc to turn this device off for power saving" for all keyboard/mouse, USB root hub, and Razer Taipan drivers in device manager unchecking "suspend USB" in power plan settings using different USB ports different mice (both Razer and Microsoft, yet they worked perfectly fine) tested Taipan on another computer (which also worked fine) updating almost all the drivers I got and updating Windows (using 10 64bit) reinstalling HID-compliant keyboard/mouse, Razer Taipan drivers in both keyboard and mouse section scanned for integrity violations of Windows via command prompt (found nothing) searched for firmware and BIOS updates and they are all up to date clean install of Razer Synapse 2.0 None of the above worked for me and that left me to create a thread. Hope someone can find a solution. So I've realized th

6
T
3 years ago
A
Aryvole
posted in Razer Support

[SOLVED] Mouse randomly disconnects

ToolboyNIN39I have this same problem with my BlackWidow Chroma V1. Of course the "solution" is to just not use Synapse... but what does that even accomplish? We want to use our Razer devices with Razer software. We would like an actual solution not to forgo utilizing our components to thier full potential. Small info, it happens more often the longer my PC is running. Max ultimate uptime my PC runs is just under 24 hours and that was only 2 times. I reboot my PC every 15 hours max, often. Is there someone who actually knows why this happens so? I've also tried not to use Synapse and of course, it didn't work. There is something in my system messing up with Razer Taipan specifically and I can't find it anywhere.

6
T
3 years ago
A
Aryvole
posted in Razer Support

[SOLVED] Mouse randomly disconnects

LestBeTheKingyou will want to delete the synapse software along with cortex. i have had this problem before lasting months and decided to reformat my pc twice and making sure all those settings you previously stated were unchecked, yet no dice. after completely removing the synapse and cortex software (and central for safe measure) from your pc, this should fix your problem. this does although come with the downside of not being able to change your dpi and the colors on the mouse. hope this helps I don't have cortex installed on this computer though, I will try installing then uninstalling it. Thanks for your reply.

6
T
3 years ago

Badges

View More
CookiesCookie settings