Replies posted by SandraSteffe | Razer Insider

Replies posted by SandraSteffe

4 Replies

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SandraSteffe
posted in Razer Support

Warning: Windows 11 update causing motherboard failure in Razer blade stealth

I ended up sending the laptop back to the shop I bought it from online. My Razer warranty ran out 6 months ago, but the online shop I bought it from gave me a full refund. They would normally have sent the laptop to Razer for repairs, but since its no longer in production they ended up not doing it. Repairs would have meant replacing the motherboard which is expensive and had to be covered by said online store since the 1 year Razer warranty had run out. I just bought the newest model of the same laptop, so joke’s on me. I will be installing Win11 sometime soon now that I have a new warranty, but currently in the middle of thesis defense, so I don’t want to risk another meltdown. I’ll update the thread after it is done. I hope everything works out with your laptop. It’s worrying that you seem to be having serious issues after a Win11 update as well. Razer should absolutely look into this now that we’re quite a few people on the forum that are experiencing problems. Please update the

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2 years ago
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secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

secretFuzzyWuzzyleet818Interesting. Did your black screen start after an update? Thanks for your reply though, mine is now fixed. I had tried doing hard resets, like you say. But even then it was still black. In the end it had to go back to Razer for repair, they didn't provide much detail of what they did. Only that they 'replaced the PCBA'. So clearly a hardware issue. Now terrified to ever perform a Win update again... I took my laptop to a local repair shop, and they discovered the exact same issue. They tested the PCB/motherboard as well as looking at other possible hardware malfunctions. It is the PCB that is no longer working, and I have to send it to Razer for a replacement. It makes no sense that a Windows update would cause this, but it doesn’t sound like a coincidence when the exact same thing has happened to others.

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2 years ago
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secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

Update after a lengthy Razer tech support chat is that it is most likely a hardware issue with the motherboard or the LCD. Even though I cannot for the life of me understand why a windows 11 update would cause that. Off to repairs then I guess, and a lifetime of fear whenever I have to click on windows updates!

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2 years ago
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secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

I WISH this thread had been pinned in the forums so I would have seen it before clicking OK to the windows 11 update. I have a razer blade stealth (model: RZ09-02810N71-R3N1) that I bought in 2020. Today I accidentally accepted the Windows 11 upgrade while the laptop was turning on. It took about a second before the screen went black. The laptop has been taken very good care of, never dropped or had any other issues. I am strongly suspecting the windows update as the cause here. I’ll tell you that monitor is dead, dead. No backlight. Not even the red facial recognition light blinks. The keyboard lights up, however, and the computer turns on similar to yours. I have tried a reboot, hard reboot, F8, F12, Win+CTRL+Shift+B, and basically every possible command I can think of, but nothing happens on the screen. I have the same issue mentioned above when trying to connect an external monitor. It says that nothing is connected to the HDMI, and I tried all USBA and USBC ports on the lapt

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2 years ago

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