Replies posted by RSTRKN | Razer Insider

Replies posted by RSTRKN

3 Replies

D
denerohb
posted in Razer Support

Razer Book 13 shutdowns and BSOD

Having same issues on a brand-new Book 13. Windows Reliability Monitor showed numerous critical HW errors. Using WinDBG I analyzed the dump files for the hardware errors and they ALL point to the Intel Iris XE Integrated driver (igdkmdn64.sys). I was running the latest version but rolled back to older version using Device Manager. That did not resolve the issue. I have opened a support case with Razer - will share updates

4
R
2 years ago
H
Harlequinvoicerush661
posted in Razer Support

Razer Book 13 BSOD randomly happening

Update: Windows Reliability Monitor identified several critical events. Most of them pointing to hardware errors, and a few related to the THX Spatial Audio software. Using WinDBG I analyzed the dump files for the hardware errors and they ALL point to the Intel Iris XE Integrated driver (igdkmdn64.sys). I was running the latest version, but rolled back to older version using Device Manager. That did not resolve the issue. I opened a support case with Razer. Will give them 48 hrs to resolve the issue or will return the laptop.

2
R
2 years ago
H
Harlequinvoicerush661
posted in Razer Support

Razer Book 13 BSOD randomly happening

Received my Razer Book 13 yesterday, and experiencing the same issues. I updated all the intel drivers but that didn't resolve it. Hope this gets resolved soon with an update, otherwise, I'll be sending my first Razer laptop back.

2
R
2 years ago

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