Replies posted by jham.infrablue | Razer Insider

Replies posted by jham.infrablue

2 Replies

J
jham.infrablue
posted in Razer Support

Hammerhead Pro V2 left part suddenly not working anymore

Razer.CazielIf the reseller refuses to help you out, you can get back to the Razer Support representative you were in contact with or send me a PM with your case number so I can initiate an RMA ticket. Good day! I've already spoke with the store where I bought the Hammerhead Pro V2. They did took the item, said to me that it will be subject for checking to be done by their technician, which will eventually be forwarded to Razer (hoping it will be the replacement process). I was wondering if this will open a new ticket/case on your end. Will it affect anything? I'll let you know once their technician gave me an update of their checking and/or warranty processing. Thank you!

4
J
5 years ago
J
jham.infrablue
posted in Razer Support

Hammerhead Pro V2 left part suddenly not working anymore

Razer.CazielHi @jham.infrablue, you can get more information about our Warranty Policy here but should be able to get a replacement if your Hammerhead Pro V2 is still within the coverage period. Send me a PM with the serial number of your headset so I can validate the warranty status of the device. Hi Caziel! Thank you for the assist. I was already assisted by one of your supports :wink_: although I still have to try to get a replacement from the store where I bought it (it wasn't a Razer store unfortunately). He said that if the store doesn't replace it, I should send a message to you guys. With that in mind, what would be the next step for my warranty claim if the store doesn't want to replace it? Thanks!

4
J
5 years ago

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