Replies posted by jestermess | Razer Insider

Replies posted by jestermess

2 Replies

RobbFocus
RobbFocusInsider Mini
asked in Razer Support

razer wolverine chroma v2 replacement thumbstick caps

Where do I find Razer wolverine chroma replacement thumb stick caps? Mate,I had the same question yesterday and after much wasted time, I was informed that Razer does not sell replacement thumbstick caps and doesn’t have any idea if it ever will. As Razer controller users, we’re pretty much left only with using worn down sticks, doing a full RMA on the controller, or messing around with other replacement sticks (possibly voiding any warranty we might have).When I called and messaged Razer “Support” yesterday, nobody in their “support” team had any product knowledge about the controller and said we could try aftermarket replacements, but they had no idea which ones (if any) would work. They mentioned that only their “Internal Team” has product knowledge and of course, nobody in their “Internal Team” was available for comment.It’s this specific consumable non-stock/abysmal support issue that has me never wanting to purchase Razer products again. Not trying to flame this thread, just hop

9
PurpleNavyautoweb745
1 month ago
RobbFocus
RobbFocusInsider Mini
asked in Razer Support

razer wolverine chroma v2 replacement thumbstick caps

My thumbstick cab from Wolverine v2 also broke after less than a year of use. Where can I get a replacement?  I don’t want to buy a whole new high-end controller because it breaks after less than a year.  Look mate, let’s just rip the band-aid off: there’s no hope of getting any assistance/replacement parts from Razer for their controllers, period. When you talk to their support, you can hear their keystrokes as they search up which pre-written script they should use for your call. They do not have any product knowledge, nor do they stand behind what they bring to market. Their Trustpilot reviews are dead-on so you’ll see that this isn’t a fluke; this is commonplace “business as usual” for Razer now. My advice?If your sticks aren’t too broken, you can try these: Setex Gecko Grip Thumbstick Grip Covers - they work well for my problem which was simply a worn grip issue on the thumbsticks. If your sticks are beyond saving, you might want to try a thumbstick replacement kit, but this will

9
PurpleNavyautoweb745
1 month ago

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