Replies posted by petrasilva | Razer Insider

Replies posted by petrasilva

6 Replies

A
AlostAngel
posted in Razer Support

Bluetooth Headset won't connect to synapse

Hi again! My problem was solved, basically on the audio app my headset connected when I clicked on the kraken bt hello kitty and friends edition which is weird because my headset is the kraken bt kitty edition but ok... On the chroma app I just needed to disconnect the headset from my phone and then connected it again and restart the phone, but the synapse still does not work idk why but since I can control the rgb on my phone now it doesn´t really matter anymore. Thank you :))

8
P
2 years ago
A
AlostAngel
posted in Razer Support

Bluetooth Headset won't connect to synapse

Hello, I don´t think that would solve the problem since I saw some people with the exact same problem doing that and it didn´t work out, you do you but I don´t think it´s gonna do anything. I´m going to talk with support again and if you want I´ll tell you if I got any news.

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2 years ago
A
AlostAngel
posted in Razer Support

Bluetooth Headset won't connect to synapse

Thank you, but the headset is totally fine the only thing that it doesn´t do is like switch the colours, the light only works in white, I talked with someone from the support again and they said that the problem is from the apps and now I´m waiting for an email of a higher tier team (at least that´s what they told me), well anyway, thank you for your time :))

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2 years ago
A
AlostAngel
posted in Razer Support

Bluetooth Headset won't connect to synapse

Thank you but when I connect the headset it doesn´t connect the razer stereo so I also don´t have the update for synapse, I registered the headset on my account but it does not show up on the app only when I go to the chroma visualizer but it shows 3 different things (kraken bt kitty edition hands-free AG audio (this one shows up 2 times) / kraken bt kitty edition stereo) but none of them work, I also downloaded the audio and chroma rgb app on my phone but they didn´t work too. Yesterday I talked to someone in the support but they didn´t really help and just told me to ask for a refund or warranty. Thank you for responding!

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2 years ago
A
AlostAngel
posted in Razer Support

Bluetooth Headset won't connect to synapse

Hi, did you solve your problem? I have the same issue, can you help me? Thanks

8
P
2 years ago
Z
zonePineGreenfast610
posted in Razer Support

Razer Kraken BT Kitty Edition doesn't show up in Synapse 3

Hi, did you already fixed the problem? I just bought mine and i have the same problem, can you help me? Thanks

2
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2 years ago

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