Replies posted by finsterwald | Razer Insider

Replies posted by finsterwald

5 Replies

H
Hartty
posted in Razer Support

hyperflux disconecting

After days of testing, I have never again experienced any kind of disconnects again :-) Again: Check the area arround and BELOW the Mousepad and ensure, that there are no metal materials near it. The mouse can even loose Connection, if you have a 5 cm thick space between metal and the Mousepad. Hence you really have to ensure that there is nothing below it. Not even with 5 cm space between it!

9
F
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

Even if you place the mousepad on a wood surface, ENSURE that you do not have any metallic objects below your table!

9
F
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

And I realised that my desk is made of wood and has a wood surface, BUT underneath my desk, there is a horizontal metall plate right below my table, exactly in the area below the mousepad, that I didnt notice all the time! omg :-( People its important to read the following information by Razer: Do not place the Razer Firefly HyperFlux Mat on top of any metallic surface or structure. Do not place metallic objects, cellphones, charging docks, or wireless charging devices within 20 cm / 8 inches of the Razer Firefly HyperFlux's surroundings. Do not place the Razer Firefly HyperFlux within 1 meter of another Razer Firefly HyperFlux. Do not place the Razer Firefly HyperFlux within 1 meter of a Wi-Fi router. Hence it was my own fault, not realising the metallic plate below my desk, underneath the wood surface.

9
F
5 years ago
D
directBlueBellfocus952
posted in Razer Support

Razer Mamba Hyperflux disconnect

Hi Guys, same problem here. Mouse keeps disconnecting every 30 seconds. When I plugin the cable, it works without a problem. But on the mousepad again without a cable, I get disconnects every 30 seconds. Sometimes the mouse keeps working for about 2 hours but then again disconnects every 30 seconds. This is not acceptable. I expect a solution here asap, else I have to return everything back to amazon. Too bad, as I like the hyperflux/Mamba combination a lot. Its an excellent product, except the disconnects all the time. Is this issue maybe related to the cloud account or cloud drivers or something?

16
F
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

Hi Guys, this is really a show stopper. Maus + Mousepad combination cannot be used like this! I got the same problem: a) The mamba keeps disconnecting every 30 seconds from the Hyperflux pad. b) Synapse software under windows 10 is very unstable. You can't remove the profiles from the mouse, without having lags and crashs in the software all the time. This must be fixed asap and is a show stopper! People start complaining in the amazon reviews as well. I also have to send by Mamba/Hyperflux Combo, if this does not get fixed in the next few days.

9
F
5 years ago

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