Replies posted by oaktea | Razer Insider

Replies posted by oaktea

4 Replies

O
oaktea
posted in Razer Support

Kiyo zoom function (+ tilt) stopped working

Razer.Speedcr0ssIf feasible, please replicate this behavior by connecting the Razer Kiyo to a different computer. Try restarting your computer and check if your Steamlabs OBS has an available update. You may also reinstall the streaming software and check if it made a difference. Hi!! Sorry it took so long to get back to you, I'm a freelance artist/streamer and I get really busy sometimes. I tried all of the things you suggested; it's still not working.

8
Razer.Speedcr0ss
1 year ago
O
oaktea
posted in Razer Support

Kiyo zoom function (+ tilt) stopped working

Razer.Speedcr0ssPlease check your Windows privacy settings and ensure to allow the application that will use your laptop's camera. I'll wait for your confirmation. yep, it's allowed

8
Razer.Speedcr0ss
1 year ago
O
oaktea
posted in Razer Support

Kiyo zoom function (+ tilt) stopped working

Razer.Speedcr0ssThat's inconvenient. Ensure that the camera's firmware is on version 2.03_r1. Are you connecting the Razer Kiyo directly to your computer's USB port, or it's plugged into a USB hub? Also, were you able to replicate the behavior by connecting it to another computer? I would also recommend kick-starting a case through this link or sending me a PM, so I can help you communicate with the Support Team and initiate a support ticket. uh-oh, I spoke too soon! So the zoom now works inside of Synapse, but when I load Streamlabs OBS and use the configure video menu from there, the zoom stops functioning. I can go back to synapse and change the camera settings there, but it reverts when I open Streamlabs.

8
Razer.Speedcr0ss
1 year ago
O
oaktea
posted in Razer Support

Kiyo zoom function (+ tilt) stopped working

Razer.Speedcr0ssThat's inconvenient. Ensure that the camera's firmware is on version 2.03_r1. Are you connecting the Razer Kiyo directly to your computer's USB port, or it's plugged into a USB hub? Also, were you able to replicate the behavior by connecting it to another computer? I would also recommend kick-starting a case through this link or sending me a PM, so I can help you communicate with the Support Team and initiate a support ticket. It's working now, thank you so much!! I checked your suggestions one by one; I installed synapse on my laptop and checked the camera there, and a popup asked if I wanted to keep my camera settings or use synapse. So I came back to my streaming pc to check there, Synapse prompted an update when I opened it, then it asked the same thing and that fixed it ¯\\_(ツ)_/¯ thank you again for your help, I'm so happy to be able to position my camera again.

8
Razer.Speedcr0ss
1 year ago

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