Topics started by Ksyruz | Razer Insider

Topics started by Ksyruz

1 Thread

K
Ksyruz
posted in Razer Support

Dont buy Razer Laptops

I purchased the device on 15th March and received the product around the 25th of March 2019. In the time of ownership the device had an issue with the touchscreen where it did not work. I RMA'ed the device on 18th July 2019 I opened the case and only on 29 September2019 did they RMA the device. I received the device back in October 2019. Come January 2020 the Touch screen failed again. I opened a ticket on 17th January and I sent the device back for an RMA on the 21th January to get the device fixed. They stated it would take 7 days to repair but nothing came of this. Then they came back to me on 4th February 2020 that they received the device. I persisted to get a status and only on the 4th of March 2020 they came back to me stating I needed to make a payment to replace the screen or pay £80 to return the device back to me. I paid to fix the device. Razer then started to waste my time, with messages of the device is still in repair, they can't get the parts to replace the screen,

0
K
3 years ago

Badges

View More
CookiesCookie settings