Topics started by KyMagz | Razer Insider

Topics started by KyMagz

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K
KyMagz
posted in Razer Support

Support and Repair Failures - Razer Blade 15 (22)

Hi All - This is my last resort. I got a new Razer Blade 15 advanced at the end of August and it arrived to me broken i.e. per Razer Support themselves: 1. Corrupted OS 2. Inoperable SSD 3. Damaged Pixel in center of screen (noticeable on black backgrounds). I sent it in for 2 repairs and all issues were VERY WELL documented by myself with multiple videos and pictures. Unfortunately, Razer Support refuses to send a brand new device and continually keeps telling me to send it in for repair. They already replaced the hardware, now they're saying they need to replace the entire "screen" for the 3rd repair. Absurd, I know...you should see the email threads... Has anyone ever dealt with support before? I'm also not getting responses as frequently anymore from the multiple "repair specialists". Looking for best practices to actually get a usable laptop, since I literally haven't been able to use it since purchasing. a $3,000+ paper weight so far. HELP!

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Razer.Zionzedd
1 year ago

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