Topics started by Razer_Broke_Again | Razer Insider

Topics started by Razer_Broke_Again

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Razer_Broke_Again
posted in Razer Support

Razer Naga Pro Wireless Connection drop issues

I have created an account specifically for this issue, as the automated live chat must be broken from Razer's side as I do not get the text box to write anything in, and this is an issue across multiple seperate browsers and computers. However, this is not the point - My nearly 1 year old Naga Pro Wireless mouse is having stuttering/connection drop-out issues in the 2.4ghz wireless mode and the Bluetooth mode. When playing games, the mouse will lose connection for about 2 to 4 seconds at a time, at random intervals. This behaviour is not tied to a specific environment or set of actions, and is completely random, forming a very annoying habit. I need to get in contact with a human support staff and hopefully have this mouse RMA'd or replaced, because at this point in time I have tried every single official Razer step to fix this mouse, but it appears the issue is not repairable by me. The mouse is confirmed to work without any problems when the cable is connected, however I did not

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1 year ago

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