Topics started by DaveSharp | Razer Insider

Topics started by DaveSharp

1 Thread

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DaveSharpInsider Mini
asked in Razer Support

Complaints process?

What is the process of formally complaining about customer services? You can’t fit it unless you understand how bad it is.The screen on my laptop broken (design fault) and was returned for repair within the warranty. But it appears that it is no longer supported and can’t be fixed even though it is still with the warranty.The replacement laptop I was original offered was a far low spec than my original machine. After a very slow to and fro of messages (one message a day at best). So time the support person didn’t even answer the question that was being asked. I was eventual offered a higher spec but still not as good as the original.When the replacement laptop arrived it wasn’t even the spec of machine that had been agreed in the weeks of message before hand. With multiple clarification to check the correct spec was being sent.I’ve been without a laptop for over a month now for a laptop what wasn’t even half way through its warranty. And still doesn't look like it going to be properly

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22 days ago

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