Topics started by samhawkes86 | Razer Insider

Topics started by samhawkes86

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samhawkes86Insider Mini
asked in Razer Support

How to I make an official conplaint?

Useless company. I brought a blade 14 direct from Razer just over a year ago. In the last 12 months I've had to RMA the laptops 3 times. 2 arrived broken and 1 the motherboard died. My last replacement RMA was sent off the begining of Dec 23 and today, 11th Jan finally received my replacement and it turns out they sent the wrong spec unit. They've sent me a US machine with a US keyboard layout and a US plug.  I'm in the UK and brought a UK model. They tried to offer me a US one as that's all they had, which I refused as it was no good to me as I'm in the UK. I was assured not to worry they would source a UK replacement for me. Well, seems that was a load of crap, as they've sent me a US one anyway. So now I have to send this back to them, for a 4th time! And wait another month (as it takes them around a month each time to process the replacement).  And who knows what I'll get, a broken one, the wrong spec one, who knows at this point.   The consumer rights act 2015 makes it an implied

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S
4 months ago

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