Topics started by KellyGreenportalbiz112 | Razer Insider

Topics started by KellyGreenportalbiz112

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K
KellyGreenportalbiz112
posted in Razer Support

Unresponsive razer support

Hello, I'll try to summarize as much as possible but here goes, around October 2022 I started talks with Razer support because my Razer Huntsman keyboard had been giving me phantom key presses, after a lot of back and forth for a couple months and many proposed solutions and none of them working I was offered a RMA, to make it easier I was offered the cut cord option. Since this was around the holidays I asked if it was ok to wait until after to avoid delays so I could avoid not having a keyboard the least amount of time possible to which they said it was ok but that my ticket would automatically close after 15 days and then I'd need to open another one. So I did, on the 8th of January 2023 I opened a new ticket to ask if it was possible to get the RMA process started, after a couple of e-mails they said I could still get it started, this was on the 12th of January, I waited the weekend to pass and on the 17th I sent said picture with my keyboard's cord cut and the serial number labe

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K
1 year ago

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