Topics started by TAlim_1994 | Razer Insider

Topics started by TAlim_1994

2 Threads

T
TAlim_1994Insider Mini
asked in Razer Support

Free out-of-warranty repair of swollen battery under Australian Consumer Law

I have a Razer Blade 15 (mid-2021, model RZ09-0409CE53-R3B1) which I received brand new as a replacement from Razer, as an alternative to the repair of an identical device which had a damaged screen, due to lack of available parts at the time of the request. This replacement was provided with a limited six month warranty. I have used this device normally without issue for around ten months at the time of writing this post, but I have noticed that the battery of the device appears to have swollen considerably, visibly flexing the base and deck slightly, and impairing my ability to click the touchpad properly. As stated in the title, the warranty has expired on this device, but I believe that I am still entitled to a free repair of my device under Australian Consumer Law, as I reside in Sydney, Australia, I have used the device under normal conditions, and I should be able to reasonably expect that the battery will not swell with normal use after only ten months. I would appreciate eithe

1
Razer.Zionzedd
1 month ago
T
TAlim_1994Insider Mini
asked in Razer Support

Is it possible to prevent the Razer Blade from powering on after it hibernates due to critical battery, until it has been plugged in?

I have noticed that it is still possible to power on the Razer Blade after it has hibernated automatically due to critical battery, which has several times resulted in my device shutting down abruptly shortly after resuming from hibernation due to completely draining the battery. In almost every case, the reason I attempted to power on the device at critical battery in the first place was because I was unaware or had forgotten that the battery was critically low. The Razer Blade is the only one of my laptops that has this problem, as all my other laptops (by different manufacturers) simply refuse to power on while at critical battery until it has been plugged in—a behaviour I much prefer. Is there any way to make it so that the Razer Blade will refuse to power on while hibernated due to critical battery? The device in question is a Razer Blade 15 Advanced Model (2021).

0
T
1 year ago

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