Topics started by Sassicaia | Razer Insider

Topics started by Sassicaia

3 Threads

S
SassicaiaInsider Mini
posted in Razer Support

after sales service??? the nightmare continues

 Hi all,you might remember I was waiting for my laptop to be sent back from the repaired center for the second time.Guess what? I got it and after switching it on the issue was still there….same issue…I waited 2 days hoping that things will get better.And still issue there ….So now I am back to square one ….Fun started again exactly as the previous 2 timesFirst of all, you need to go through all the very same process of dealing with a succession of technical support guys that send you pre-formatted question, without any interest or understanding for your specific situation, suggesting you to do basic procedures that have nothing to do with your case. When finally, you get through to someone that senses your desperation and frustration, it finally got escalated.but really what can I expect at this point?a new label , 3 weeks waiting and finally the laptop is back with the same issue for the 4th time ? They already changed 2 of the major component and the laptop spent more time in the re

1
L
2 months ago
S
SassicaiaInsider Mini
posted in Razer Support

After sales service ???

Hi all,l know that by definition all of those who will read this are already part of Razer community, but if my unfortunate experience can help someone.First of all, l'd like to say that l am not the kind of person who usually writes on forum….matter of time and generation probably, but this time, Razer really went far beyond acceptable.ln brief, bought a Razerbook 13 end of 2022, after less than 6 months it started to experience display problems leading to total freeze. Sent it back to repair center in June this year, and received it after standard repair time. So far, unfortunate situation for a device with RRP> € 1.500, but this can happen.Less than 2hours after receiving the laptop back, exact same problem occurred again.Then starts the fun….First of all, you need to go through all the very same process of dealing with a succession of technical support guys that send you pre-formatted question, without any interest or understanding for your specific situation, suggesting you to

1
Razer.Caziel
9 months ago
S
SassicaiaInsider Mini
posted in Razer Support

lt’s a shame

Hi all,l know that by definition all of those who will read this are already part of Razer community, but if my unfortunate experience can help someone.First of all, l'd like to say that l am not the kind of person who usually writes on forum….matter of time and generation probably, but this time, Razer really went far beyond acceptable.ln brief, bought a Razerbook 13 end of 2022, after less than 6 months it started to experience display problems leading to total freeze. Sent it back to repair center in June this year, and received it after standard repair time. So far, unfortunate situation for a device with RRP> € 1.500, but this can happen.Less than 2hours after receiving the laptop back, exact same problem occurred again.Then starts the fun….First of all, you need to go through all the very same process of dealing with a succession of technical support guys that send you pre-formatted question, without any interest or understanding for your specific situation, suggesting you to

0
S
9 months ago

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