Topics started by Th3xmastodon | Razer Insider

Topics started by Th3xmastodon

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Th3xmastodonInsider Mini
asked in Razer Support

razer black shark v2 pro 2023 not detected by synapse 3

I bought a brand-new 200$ black shark v2 pro 2023 and it won't get recognized by synapse. I have tried everything i could find online about this issue it would seem im not the only one with this issue. all attempts to download the firmware update failed as the updater does not recognize the headset at all i have tried disabling antivirus software repairing files installing all the razer apps that are related to this headset uninstalling synapse and reinstalling i even updated to windows 11 all the work arounds i have seen don't work what are my options i have been buying razer products for years and love them this is such a sad and frustrating experience   is there any solution ? it would seem this issue is not uncommon and should have been delt with months ago.   

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22 days ago

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