Topics started by Syseal | Razer Insider

Topics started by Syseal

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Syseal
posted in Razer Support

New Razer Phone 2 touch issue

Hello everyone. I bought a new RP2 via amazon and it arrived today. Everything worked fine, i have setup the phone, renewed the backup from my old OP6T and enjoyed the new experience. However once I locked the phone and let it be locked for more than 2 seconds, the phone would unlock with fingerprint but touch would not be responding. I could see the display working as I could adjust the volume and and see the slider moving. I could have video playing and that would still play. The phone just doesn't respond to touch input. I have tried : - reboot - factory reset - setting it up without any accounts or backups from previous phone (thought maybe old settings caused some problems) - changing the default launcher Nothing helps. Once i start the phone touch works until I lock the screen and unlock it again. Then it stops working. If anyone has any idea how to resolve this issue that would be great as I love the phone and would like to prevent sending it for RMA. Thanks in advance

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5 years ago

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