Topics started by Griffman95 | Razer Insider

Topics started by Griffman95

2 Threads

Griffman95
Griffman95Insider Mini
asked in Razer Support

Razer Blade Stealth 12.5" - Intel 7500U - Battery Replacement

Hey all,Looking for some advice. I’ve noticed that my Blade Stealth’s battery has started swelling. This same thing happened in 2020 and took 4 months to get a reaplcment sorted through Razer’s RMA service, covid was a large issue in this lenghty repair however this laptop is now not under any warranty so I’ll need to replace this myself.Happy to do so as it seems pretty straight forward, I am however a little unsure if I’m getting the correct one. My model no is RZ09-01962 W12, however, most listings for replacements do not state the W12, most showing compatibility with E12 or W10. I’m not 100% sure what the naming convention relates to and if it affects which exact battery I’d need to buy. It may come off as a silly questions but could anyone let me know if purchasing one listing E12/W10 is fine? I’ve tried looking online however can’t see any information on these variations. Thanks :)

1
Razer.Aero
8 months ago
Griffman95
Griffman95Insider Mini
posted in Razer Support

UK Laptop Repair Experience

Hello, I was wondering if anyone's had experiences with getting laptops repaired through Razer in the UK/EU. My Blade Stealth's (I think 2016 model) battery became bloated and I sent it in to be repaired, however I've had no updates from the actual repair centre based in Germany. I've had some contact with Razer support who were helpful however they couldn't get me an answer from the repair centre (I don't even have a report of the inspection). I fully understand they are surely affected by Covid and won't have been running at full capacity however its been over 2 months now. I'm just trying to gauge if I'm a one off that fell through the cracks and if anyone has any suggestions. I'm getting quite desperate now and am starting to fall behind with work because of this. Thanks for reading :)

0
Griffman95
3 years ago

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