Topics started by Sh4d0wAssasin | Razer Insider

Topics started by Sh4d0wAssasin

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Sh4d0wAssasin
posted in Razer Support

Laptop Crashes When Battery is Removed

Hello, I'm running a Razer Blade 15 2019 Base Model. When I removed the back lid from the laptop to remove dust, I noticed the battery was swelling, but not by too much. This has already happened before, and I've already had my laptop shipped to Razer to get a replacement battery. This time, however, the warranty had run out already. So, I decided to remove the battery temporarily. After putting the back plate back on and booting up the laptop, everything was running normally, and I opened a game (Escape from Tarkov). Everything was running normally, however when actually loading into a match, the screen turned black and my laptop crashed. The same happens with Tom Clancy's Rainbow Six Siege, but seems to not happen with CS:GO. I also ran a CPU stress test (prime95) and a GPU stress test (FurMark) simultaneously, and it was running fine until I went to close FurMark, at which point the computer crashed just like when loading into a match in one of the mentioned games. I was able to

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3 years ago

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