Topics started by emu6114 | Razer Insider

Topics started by emu6114

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emu6114
posted in Razer Support

Razer Electra V2 USB randomly shutting off

Hi, just wondering if anyone knew a fix. I purchased this Razer Electra V2 USB about a month ago, when I couldn't get parts for my Krakens. But I have an issue where after about an hour of game play, they suddenly shut off. I loose both headphones and mic, and windows plays the disconnect sound. I have tried various different USB ports, updated the firmware on the headset. Uninstalled and reinstalled the drivers. Set Windows to not suspend USB devices in Power Management, and even gone into device manager and set power management to each USB root hub to not allow the computer to turn the device off to save power. I have also tried running them from an external powered USB hub to see if it was a power issue. I really don't know what else to try.

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4 years ago

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