Topics started by leetShadowBluestory713 | Razer Insider

Topics started by leetShadowBluestory713

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leetShadowBluestory713
posted in Razer Support

Electra v2 USB Sound cuts out

Just bought the razer electra v2 usb version, after playing some cs go and battlefront 2 the audio will randomly cut out and i have to unplug and plug the headset in for it to work, however i need to restart the game because the sound doesn't come back for the game, however the sound does come back if i'm watching a movie or listening to music, also if i try playing any audio or video whether it be online or offline when the sound is cut off it just gives me a playback error i tried troubleshooting the problem when the audio cut out but i couldn't find anything. Tried re installing all the audio drivers and disabling my usb ports from falling asleep, i've also tried plugging them in different usb ports same result. i exchanged them from where i bought them but the same problem happened. Pls i really need some help i'm stumped and can't figure out what's wrong. This doesn't happen with my older headphones which have a 3.5mm jack

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Razer.Speedcr0ss
4 years ago

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