Topics started by MakaniKai | Razer Insider

Topics started by MakaniKai

2 Threads

M
MakaniKai
posted in Razer Support

Pro Click Mouse Deadlocks - Two Died Within a Day

I think there are some serious problems with the Pro Click mouse that need to be addressed. I purchased a Pro Click from Amazon (https://smile.amazon.com/gp/product/B08BQXL6DD/) and initially it worked fine. Then, within a day of use, it completely died. I know the battery was charged because I had it plugged in for more than 4 hours. When I say that it died, I mean that it became completely non-functional. No lights, no connectivity, no response from switching to 2.4GHz or Bluetooth or USB or "Off" or anything. No sounds when plugging into any USB ports. Nothing in the Bluetooth discovery menu. Absolutely dead. I tried leaving it on the charger for a while, but it never came back to life. There were never even any lights showing that it was being charged. I know that this mouse was on the latest firmware, because it was the first thing I checked when I got the mouse. I decided I must have received a dud, and I got a replacement from Amazon. New mouse arrived, and it was working fine

0
Razer.Speedcr0ss
2 years ago
M
MakaniKai
posted in Razer Support

RzKLService.exe Serious Memory Leak

Related: /razer-cortex-rzklservice-exe-memory-leak.47568/ Today I found all 24GB of RAM on my computer consumed, with the largest culprit being the non-paged pool clocking in at around 17GB. I used poolmon and xperf to capture a snapshot of the memory usage, and using Windows Performance Analyzer I believe I have narrowed it down to the RzKLService consuming roughly 15GB of memory. Very shortly after stopping this service, the non-paged pool memory dropped from 17.6GB to 4.7GB within a span of 30 seconds. This is not the first time that this has happened. The exact same situation happened months ago with RzKLService consuming 15+GB of RAM. There is a definite memory leak in this service that needs to be addressed. I have kernel/pool etl files that I can share, but they contain sensitive information and I will not be sending them to just anyone. Pictures can be found here: https://imgur.com/a/7LKaWPP

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M
4 years ago

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