Topics started by YuxuanShi | Razer Insider

Topics started by YuxuanShi

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YuxuanShi
posted in Razer Support

Razer Blade 15 2019 2070maxq, screen usually turn black suddenly

I bought my razer blade 15 2019 advanced mode, 2070 maxq, mercury white several months ago. In daily use, the screen usually turns black (without backlight) suddenly during I am watching a video or website or anything. This issue happened about once a day. After turning black, the light of the keyboard and mouse still on, but you cannot wake up the screen by moving the mouse or clicking the keyboard. The only two ways for my situation are closing up the screen and re-open it so the screen will turn on again or press the power button to restart. This issue has bothered me for around 3 months. I followed the representative of online chat that updated all drive (intel graphic card, Nvidia graphic card, bios and so on). It does not help. I noticed if I plugged into an external monitor, it will not happen this kind of problem. PLEASE HELP ME DEAL WITH THIS ISSUE. This kind of issue should not happen on a 2700 USD laptop.

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4 years ago

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