Topics started by BlueGreenaeroguide885 | Razer Insider

Topics started by BlueGreenaeroguide885

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BlueGreenaeroguide885
posted in Razer Support

2 month replacement time on replacement phone, no replacement received

I purchased a razer phone august of 2018 may of 2019, it was faulty and was replaced because of a bad battery as per razer. received my first replacement may 6th 2019 The may 6th first replacement razer phone lasted 3 months before the battery at 25% would either kill the phone altogether or the phone starts to act strange like suddenly 10% of battery life disappears when your in the 1%-25% battery life range. I reached back out to razer support august 1st finally after 15 days of going back and forth with razer they decided to replace the may 6th phone. This time, When i had received the UPS return label for the may 6th broken phone that i was sending back to razer. I realized they had my old address so i proceeded to update razer about my new address. email provided below: Email i sent to razer support: From: R.F. Date: Mon, Sep 9, 2019 at 9:54 AM Subject: Re: Case: OMITTED To: Orders Support <ordersupport@razer.com> Just got my UPS tracking information for and Again,

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4 years ago

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